Voice AI can misinterpret or mix up info, leading to wrong answers that...

https://www.cool-bookmarks.win/voice-ai-can-slip-up-with-wrong-answers-when-it-mishears-or-guesses-too-much

Voice AI can misinterpret or mix up info, leading to wrong answers that frustrate customers. One practical fix is using readbacks—having the system repeat order IDs aloud for confirmation before finalizing