Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://ace-wiki.win/index.php/Why_Does_My_Voice_AI_Agent_Confidently_Say_the_Wrong_Thing%3F

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation