measure feedback trends

https://loopbackrespondcustomerpulse.juniperbrief.com/posts/how-to-respond-to-customer-concerns-with-speed-and-clarity

Measure feedback trends by regularly scanning comments and reviews to see what issues or praises keep popping up. This helps you spot patterns early, like a feature that's consistently confusing or a service that's winning loyal fans. Instead of reacting to every single piece of feedback, you focus on the bigger waves, making smarter decisions about what to improve or celebrate.