Listen without rushing to fix things. Ask what would help today and offer one...

https://mike-wiki.win/index.php/When_Should_I_Call_Authorities_if_Someone_Might_Hurt_Themselves%3F

Listen without rushing to fix things. Ask what would help today and offer one step, like going along to an appointment. Try, “I’m here. Want company or help making a call?” Set kind limits. Support may take more than one conversation.