I’ve spent years testing AI platforms, and by 2026, some tools can help agents...

https://penelopessmartdigests.talesignal.com/posts/freshdesk-freddy-sentiment-analysis-does-it-help-or-just-add-noise

I’ve spent years testing AI platforms, and by 2026, some tools can help agents handle up to 70% of cases within a week. The key isn’t full automation but smart “assist vs resolve