A negative review or comment can feel like a direct hit to your reputation, but...
https://www.bookmarkingqueen.win/a-negative-review-or-comment-can-feel-like-a-direct-hit-to-your-revenue-but
A negative review or comment can feel like a direct hit to your reputation, but panicking often does more damage than the original post. When you respond strategically, you protect your revenue and build long-term trust with future customers